Processing Time
Please allow 1–2 business days for order processing. During holidays, processing may take longer.
Orders with incomplete or invalid information may be delayed an additional 3–5 business days.
Note: U.S. addresses are verified via USPS. Check USPS.com if unsure.
We ship Monday to Friday, excluding weekends and U.S. holidays.
Audizen is not responsible for USPS delivery guarantees or delays beyond our control.
Domestic Delivery Time – Standard Shipping
Transit time depends on the selected shipping method and excludes weekends or holidays. All delivery times are estimates.
Refused, Lost, or Delayed Packages
If a package is refused, shipping fees will be deducted from the refund. Lost or delayed packages shipped via UPS are not guaranteed for replacement. Contact getaudizen.com for support.
Note: International shipping may take 4–6 weeks, or up to 8–12 weeks in severe cases. Customs delays are beyond our control.
Canceling an Order
If contacted within 24 hours of purchase, cancellation may be possible. After 24 hours, cancellations are not guaranteed. If already shipped, you must refuse delivery or return the product with tracking to be eligible for a refund.
Wrong Address Disclaimer
It is your responsibility to enter your address correctly. Once processed, we cannot modify shipping details. Incorrect addresses may lead to undelivered packages and additional delays.
Delivery of Items
If tracking shows the item was delivered but you did not receive it, contact USPS. Refunds are not issued in such cases.
Returns
To receive a full refund, return all bottles (including free or bonus bottles) within 60 days of your original purchase. Include the following inside the package:
- Your Order ID
- Your Full Name and Address
- Your Email and Phone Number
- Original packing slip (if available)
Failure to return all items will result in a partial refund.
Ship returns via USPS to:
Audizen
19655 E 35th Dr #100, Aurora, CO 80011
You must provide a tracking number. Missing tracking info may delay refund processing.
Once processed, refunds may take 3–5 business days to reflect on your bank statement.
Contact
If you have questions, please visit: getaudizen.com
By placing an order, you agree to our Terms and Conditions.